Voxr Terms of Service

1. Definitions

• “Company”, “we”, “us”, or “our” means Voxr, the service provider.
• “Service” means the Voxr platform, software, websites, APIs, and related services.
• “Customer”, “you”, or “your” means the entity or person agreeing to these terms.
• “User” means your employees, contractors, or representatives authorized to access the Service.
• “Partner” means any entity with whom Voxr AI has entered into a formal agreement for joint sales, marketing, integration, referral, or other business development activities.
• “Reseller”, or “Agency Reseller” means an entity or individual authorized by Voxr AI to market, sell, or provide the Service (or a white-labeled version of the Service) to third-party customers.
• “Affiliate Marketer”, or “Affiliate” means any person or entity participating in Voxr AI’s referral or affiliate marketing program, who refers potential customers and may receive compensation for successful referrals.
• “Enterprise Customer” means any customer who enters into a custom Order Form or Service Agreement with Voxr AI for expanded, non-standard, or customized services, typically with additional negotiated terms.
• “AI” means artificial intelligence and machine learning components of the Service.
• “Data” means information you submit to or generate through use of the Service.
• Other terms are defined in context throughout these Terms.

2. Acceptance of Terms

• Agreement to Terms: By using or accessing the Service, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you must not use the Service.
• Authority to Bind: If you use the Service on behalf of an organization, you represent you have authority to bind that organization to these Terms.

3. Service Description

• Overview of the Service: Voxr is a cloud-based platform providing AI-driven telemarketing, lead qualification, and customer support via voice, text, and email communications.
• Use of AI and Automation: The Service utilizes AI and automation for communication workflows, lead qualification, and customer engagement. AI responses are probabilistic and may not always be accurate.
• Voice Cloning Features: Voxr may provide features to synthesize, clone, or generate human-like voices for communication. Use of such features requires explicit consent from the individual whose voice is cloned.
• Third-Party Integrations: The Service may integrate with third-party CRMs, telephony, messaging, and other business platforms. You are responsible for your use of any integrated third-party service.

4. Access Rights and License

• Grant of Access/License: We grant you a non-exclusive, non-transferable right to access and use the Service, subject to these Terms.
• Restrictions on Use: You may not resell, reverse engineer, or use the Service except as expressly permitted. You must not circumvent any security features or usage limitations.
• No Government Agency Use: The Service and any AI Platform may not be used by or for any governmental agency, department, or entity without prior written agreement with Voxr AI. If you are or represent a governmental agency and wish to use the Service, please contact support@voxr.ai to establish an appropriate license agreement. Any unauthorized use by a governmental entity constitutes a breach of these Terms.
• Reservation of Rights: All rights not expressly granted remain reserved by Voxr.

5. User Responsibilities

• General Responsibilities: You are responsible for all activity conducted under your account and for compliance with these Terms.
• Compliance with Laws:
  • Federal Law Compliance: You must comply with all applicable U.S. federal laws and regulations, including TCPA, TSR, CAN-SPAM, HIPAA, GLBA, and others.
  • State Law Compliance: You must comply with all applicable state and local laws, including those of California, Florida, New York, and any other relevant jurisdiction.
  • International Law Compliance: You must comply with all international data and privacy laws, including GDPR, CCPA/CPRA, and similar regulations.
• Consent for Communications & Recordings: You must secure all legally required consents from your contacts for communications, recordings, and data processing performed through the Service.
• Data Accuracy and Integrity: You are responsible for ensuring all data provided to the Service is accurate and lawful.
• Customer Equipment and Connectivity: You are responsible for the hardware, software, and network connectivity required to use the Service.

6. Acceptable Use Policy

• Prohibited Activities: You must not use the Service for any unlawful, fraudulent, harassing, abusive, or otherwise prohibited activities.
• Prohibited Content: You must not transmit content that is illegal, infringing, defamatory, obscene, or harmful.
• Do Not Call (DNC) and Opt-Out Compliance: You must comply with all DNC registries and honor all opt-out requests for communications.
• Frequency Controls and Anti-Spam: You must not engage in spamming or excessive communications prohibited by law.
• Security and System Abuse: You must not interfere with or abuse the Service’s security or functionality.
• Deceptive Practices and Deepfake Prohibition: You must not use the Service for deepfakes, unauthorized impersonation, or deceptive communications.
• AI Identity Disclosure: You must disclose to recipients when interacting with AI or synthetic voices as required by law.

7. Account Registration and Security

• Account Creation: You must provide accurate registration information and promptly update it if necessary.
• Account Security and Credentials: You are responsible for safeguarding your account credentials and for all activities under your account.
• Authorized Users: You may only allow access to the Service to your authorized personnel.

8. Fees and Payment Terms

• Subscription Fees and Billing: You agree to pay all fees for the Service as specified at purchase or in your order.
• Late Payments and Suspension: We may suspend or terminate your access to the Service for late or missed payments.
• Upgrades, Downgrades, and Refunds: See your order or service plan for upgrade, downgrade, and refund terms.
• No Refunds for Early Termination: Unless otherwise explicitly stated in your Order or Service Agreement, all fees paid are non-refundable. Early termination by Customer does not entitle Customer to a refund of prepaid fees for any remaining subscription term.
• Payments & Early Termination (for Partners/Resellers): If you participate in a partner, reseller, or agency program, any early termination by you (outside the standard renewal cycle) may result in the obligation to repay the value of any discounts, bonuses, or special offers received as part of your agreement. Missed or late payments may lead to temporary suspension of your account until the balance is settled. Please review your program agreement for details.

9. Data Rights and Privacy

• Data Ownership: You retain all rights to your data submitted to the Service.
• Data Collection and Use: We collect, process, and use your data only as described in these Terms and our Privacy Policy.
• Machine Learning Data License: Voxr AI may anonymize and aggregate Customer Content (“Machine Learning Data”) for the purpose of analyzing and improving the performance of the Service, including the machine learning algorithms underlying the Service. Customer hereby grants Voxr AI a worldwide, non-exclusive, royalty-free, license to use, copy, reproduce, distribute, prepare derivative works of, display, and perform any and all such Machine Learning Data for such purposes, provided that no such use of the Machine Learning Data identifies the Customer or any of its End-Users.
• Retention of Data Rights: Except as provided above, all data, information, files, or other materials and content that Customer makes available to Voxr AI for the purpose of utilizing the Voxr AI Service shall remain the sole property of Customer.
• Call/Text/Email Recording and Monitoring: We may record and analyze communications as part of the Service. You are responsible for obtaining all required consents.
• Consent for Data Processing and Recordings: You warrant that you have all necessary rights and consents to allow us to process, record, and analyze data and communications.
• Data Retention and Deletion: We retain your data as necessary to provide the Service or as required by law. You may request data deletion as outlined in the Privacy Policy.
• Data Correction and Opt-Out Procedures: You and your end-users may request data correction or opt-out of processing as provided in our Privacy Policy.
• Compliance with Privacy and Data Protection Laws:
  • International: We comply with GDPR, UK GDPR, and other applicable international privacy laws.
  • State: We comply with CCPA, CPRA, and other applicable state privacy laws.
  • Other Applicable Data Laws: Both parties must comply with all data protection laws relevant to their operations.
• Reference to Privacy Policy: Our Privacy Policy (available at https://www.voxr.ai/privacy-policy) is incorporated by reference and governs our handling of personal information.
• Data Controller and Processor Responsibilities:
  • Company’s Responsibilities: We will implement appropriate security measures and process data only as instructed or permitted.
  • Customer’s Responsibilities: You must obtain all necessary consents and provide required notices to your users and contacts.
• Data Processing for AI Model Training (with Opt-Out): Unless you opt out in writing, we may use anonymized and aggregated data to improve our AI models.
• Data Processing Location and Security: All data processed by Voxr is stored on secure, U.S.-based infrastructure. We use industry-standard encryption both in transit and at rest to help protect your information. Data is handled through secure channels and maintained according to our security practices and applicable privacy laws.

10. Confidentiality

• Mutual Confidentiality Obligations: Both parties must protect each other’s confidential information and only use it as needed for the Service.
• Exceptions: Confidentiality obligations do not apply to information that is public, independently developed, or required by law to be disclosed.

11. Intellectual Property

• Ownership of Service and Software: All rights, title, and interest in the Service and related software remain with Voxr.
• Voice Cloning, Synthetic Content, and Restrictions: You may only use voice cloning features with explicit consent of the individual. No use for unauthorized impersonation.
• Customer Data and Feedback: We may use feedback you provide to improve our Service without obligation.

12. Service Levels and Support

• Service Level Agreements (SLA): We will provide the Service as described in any applicable SLA.
• Support Availability and Response Times: Support is available as described in your plan or on our website.
• Scheduled Maintenance and Downtime: We may perform scheduled maintenance and will use reasonable efforts to minimize disruptions.
• Beta/Experimental Features Disclaimer: Beta or experimental features are provided “as is” without warranties or SLAs.
• Service Level Agreement (SLA) Remedies: While Voxr strives to provide reliable service and maintain high uptime, remedies for any interruptions or downtime are limited to those expressly described in any applicable SLA. Voxr does not guarantee uninterrupted or error-free operation.

13. Warranties and Disclaimers

• No Warranties: We provide the Service “as is” and disclaim all warranties, express or implied.
• Service "As Is": The Service is provided “as is” and “as available.” Voxr disclaims all warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation. You use the Service at your own risk, and Voxr does not guarantee that the Service will be error-free, secure, or continuously available.
• AI Limitations and Accuracy Disclaimer (Hallucination/Output Limitations): AI-generated outputs may not be accurate or complete; do not rely solely on them for critical decisions.
• No Professional Advice: The Service does not provide legal, financial, or professional advice.

14. Indemnification

• Customer Indemnification: You agree to indemnify and hold Voxr harmless for any claims, fines, or damages arising from your violation of these Terms or any law, including data privacy or telemarketing laws.
• Company Indemnification: We will indemnify you for direct damages resulting from our infringement of third-party intellectual property rights, if applicable.

15. Limitation of Liability

• Exclusion of Certain Damages: We are not liable for indirect, incidental, consequential, or punitive damages.
• Maximum Liability: Our maximum liability to you is limited to the amount paid by you for the Service in the twelve months preceding the claim.

16. Term and Termination

• Term of Agreement: These Terms are effective until terminated by either party.
• Termination for Convenience or Cause: Either party may terminate for cause (including breach) or for convenience with notice as specified in your plan.
• Effects of Termination: Upon termination, your access ends and data will be deleted or returned as described in the Privacy Policy.
• Survival of Terms: Sections of these Terms that by their nature should survive termination will do so.

17. Modifications to Service or Terms

• Changes to Service: We may change, suspend, or discontinue the Service, providing reasonable notice where possible.
• Changes to Terms: Voxr reserves the right to modify these Terms, our Privacy Policy, or any related policies at any time and for any reason. If material changes are made, we will provide reasonable notice (such as by email or through the Service). Continued use of the Service after such changes will be deemed acceptance of the updated Terms.
• Notice Procedures: We will notify you of changes via email or through the Service.
• Reservation of Right to Update for Regulatory Changes: We may update the Terms to comply with changing regulations.
• Amendment and Change Notification: Voxr reserves the right to modify these Terms at any time and for any reason. We will use reasonable efforts to provide advance notice, but your continued use of the Service after any change will constitute acceptance of the new Terms.

18. Third-Party Services and Integrations

• Use of Third-Party Providers: Your use of third-party services via Voxr is at your own risk.
• No Liability for Third-Party Failures: We are not responsible for data loss or service issues caused by third-party integrations.

19. Industry-Specific Addenda (as applicable)

• HIPAA Business Associate Addendum (Healthcare): If you require HIPAA compliance, a Business Associate Agreement will be executed.
• GLBA (Finance): Additional terms may apply for financial industry users.
• Insurance Regulation Addendum: Additional terms may apply for insurance industry users.

20. API Usage and Developer Terms

• API Access and Rate Limits: API access is governed by rate limits and fair use as described in your plan or documentation.
• Fair Use and Abuse Prevention: We may suspend or revoke API access for abuse or excessive use.

21. White-Label and Reseller Terms

• Branding and Attribution: If you are using Voxr as a white-label or reseller, all customer-facing interfaces must display the required legal links and attribution, such as "© 2025 Voxr AI Corp or its affiliates," on their footer. No removal or alteration of required legal links, branding, Privacy Policy, or Terms of Service is permitted. Full white-label rights require a separate agreement.
• End-Customer Responsibilities: If you provide Voxr services to other users, you are responsible for their compliance with these Terms. You must ensure that all end-users and sub-accounts adhere to these policies.
• Support and SLAs for Resellers: Support for resold or white-labeled services is subject to separate terms.
• Liability for Sub-Accounts/End Users: If you are an agency, reseller, or use the Service to provide accounts to others, you are responsible for all activities carried out by your end users or sub-accounts. Please ensure that all users understand and comply with these Terms. You agree to promptly address any misuse or violation by your users if notified by Voxr.
• Customer Transfer & Right of First Refusal: If your agreement with Voxr expressly allows the transfer of customer accounts, such transfers must be pre-approved by Voxr. Voxr may choose to match the terms and retain the customer relationship (right of first refusal). This ensures smooth transitions and consistent support for all customers.

22. Enterprise Addendum

• The following provisions apply to enterprise customers, as indicated in a separate Order Form or written agreement executed by both parties. In case of any conflict with the main Terms of Service, this Addendum shall govern for the affected customer(s).
• Advance Notice of Changes: For enterprise customers, Voxr will provide at least thirty (30) days’ written notice of any material change to these Terms. If Customer reasonably determines that a change materially and adversely affects it, Customer may terminate the Agreement within such notice period and receive a pro-rata refund of prepaid, unused fees.
• Service Level Agreements (SLA) and Remedies: Custom service levels and remedies, including credits or refunds for significant outages, may be negotiated in the applicable Order Form or SLA. If such SLA is provided, its terms supersede any conflicting language in the main Terms of Service.
• Data Usage for AI Model Training: No customer-identifiable data will be used by Voxr for AI model training. Enterprise customers may opt out of all data processing for AI model improvement by notifying Voxr in writing at any time.
• Indemnification for Data Breach: Voxr will indemnify Customer for direct damages arising from a data breach caused solely by Voxr’s gross negligence or willful misconduct, up to the limitation of liability cap set forth herein.
• Limitation of Liability (Enterprise Cap): Notwithstanding Section 15, Voxr’s liability for direct damages to enterprise customers may be increased up to two (2) times the fees paid by Customer in the twelve (12) months preceding the claim, as may be specified in an Order Form.
• Refunds on Prepaid Fees: If Voxr terminates the Agreement for convenience, it will refund to the enterprise customer any prepaid, unused fees on a pro-rata basis.
• All other terms remain as stated in the main Terms of Service unless otherwise agreed in writing.

23. Compliance and Export Controls

• Export Laws: You may not use the Service in violation of export control laws.
• Sanctioned Entity Restrictions: You may not use the Service if you are on any U.S. or international sanctions lists.

24. Governing Law and Dispute Resolution

• Governing Law and Venue:
  • For standard SaaS customers, these Terms are governed by the laws of the State of Delaware, United States of America, without regard to conflict of law principles.
  • For enterprise or agency/white-label customers who execute a Service Agreement or Order Form, the governing law and venue may be specified in such Agreement (including, where applicable, the laws of the Commonwealth of Kentucky and courts located in Louisville, Kentucky, as stated in the relevant Service Agreement).
• Arbitration and Class Action Waiver: Except as otherwise specified in your Service Agreement, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding, individual arbitration in Newark, Delaware, USA, administered by the American Arbitration Association. Both parties waive any right to a jury trial or to participate in a class action, collective action, or representative proceeding.
• Exception for Small Claims: Either party may bring an individual action in small claims court instead of arbitration, provided the claim qualifies.
• WAIVER OF JURY TRIAL: YOU WAIVE THE RIGHT TO A JURY TRIAL FOR DISPUTES ARISING FROM THESE TERMS.

25. Miscellaneous

• Assignment: You may not assign your rights or obligations under these Terms to another party without our written consent.
• Entire Agreement: These Terms, along with any applicable addenda or program agreements, constitute the entire agreement between you and Voxr regarding your use of the Service.
• Severability: If any part of these Terms is found unenforceable, the remaining sections will remain in effect.
• Waiver: Failure to enforce any term is not a waiver of that term.
• Force Majeure: We are not liable for delays due to events beyond our control.
• Notices: You may accept and enter into these Terms electronically, and electronic records or signatures are considered legally binding and equivalent to originals. Notices may be sent via email or through the Service.
• Electronic Signatures and Counterparts: These Terms, and any Service Agreement referencing these Terms, may be executed in counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument. Delivery of an executed counterpart of a signature page by electronic means (including pdf, e-signature platforms such as DocuSign, or other electronic transmission) shall be effective as delivery of a manually executed counterpart. Electronic records and signatures are legally binding and equivalent to originals.

26. Contact Information

• For questions or legal notices, contact:
  Voxr AI Corp
  2200 Envoy Circle, Louisville, KY 40299
  support@voxr.ai